| Error Code | Issue | Steps to troubleshoot issue |
|---|---|---|
| D102 | This TiVo box does not support attaching a device to add recording space. |
This feature is not supported in your current service. For any additional questions, please contact Cogeco Technical Support. |
| D267 | There is an issue with one of your TiVo devices. One of your devices may not be supported by TiVo Service from Cogeco. |
If you are having issues with Cogeco-provided devices, please go to: General Networking Troubleshooting Tips If the problem persists, please contact Cogeco Technical Support. |
| D01, D02, D03, D04 | Service Connection Failed |
If your TiVo box experiences service connection failure after it has downloaded data, one of the following messages will display:
When you receive one of these errors, disconnect the box from the network and let it run for 2 to 3 days without making a service call. This will allow the box to process its existing data and allow access to new data from the service. If the problem persists, please contact Cogeco Technical Support. |
| D261 | D261 occurs when you are trying to tune to a channel, during this request an error has caused the video feed to stop |
You can troubleshoot the issue by sending a signal to your TiVo T6 CableCard. To send a signal to your CableCard please follow these steps: Sign in to My Account, go to TV > View My Equipment > Activate/Reactivate for the TiVo 4K equipment or TiVo PVR. |
What do I do if I receive a TiVo Error Message starting with D?
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