What do I do if I receive a TiVo Error Message starting with D?

Article author
Cogeco support
  • Updated

Note: If the error code you have received is not on this list, please refer to our article on troubleshooting your TiVo connection.

 
 Error Code Issue Steps to troubleshoot issue
D256, D261 D256 or D261 occurs when you are trying to tune to a channel, and during this request an error has caused the video feed to stop.

You can troubleshoot the issue by sending a signal to your TiVo DVR.

  1. Sign in to My Account.
  2. Go to the Equipment page.
  3. Select the Activate button next to the box labeled "TiVo Gateway".

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