What do I do if I receive a TiVo Error Message starting with D?

Article author
Cogeco support
  • Updated

TiVo® Error Codes with problem source and steps to troubleshoot the issue

 Error Code Issue Steps to troubleshoot issue
D102 This TiVo box does not support attaching a device to add recording space.

This feature is not supported in your current service.

For any additional questions, please contact Cogeco Technical Support.

D267 There is an issue with one of your TiVo devices. One of your devices may not be supported by TiVo Service from Cogeco.

If you are having issues with Cogeco-provided devices, please go to: General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

D01, D02, D03, D04 Service Connection Failed

If your TiVo box experiences service connection failure after it has downloaded data, one of the following messages will display:

  • Service connection failed while expanding (S01, S301, or D01)
  • Service connection failed while preparing (S02, S302, or D02)
  • Service connection failed while loading (S03, S303, or D03)
  • Service connection failed while indexing (S04, S304, or D04)

When you receive one of these errors, disconnect the box from the network and let it run for 2 to 3 days without making a service call. This will allow the box to process its existing data and allow access to new data from the service.

If the problem persists, please contact Cogeco Technical Support.

D261 D261 occurs when you are trying to tune to a channel, during this request an error has caused the video feed to stop

You can troubleshoot the issue by sending a signal to your TiVo T6 CableCard. 

To send a signal to your CableCard please follow these steps:

Sign in to My Account, go to TV > View My Equipment > Activate/Reactivate for the TiVo 4K equipment or TiVo PVR.

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