Why does my Webmail look different?

Article author
Cogeco Support
  • Updated

Legacy Webmail vs New Webmail

Over the coming months, Cogeco will be migrating customers to a new version of Webmail. After logging in, check the icon at the top left of the page to see which version you are on. All customers will be migrated to the new platform by the end of June 2022.

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Modern Mode vs Classic Mode

The new Webmail also has two different modes: Modern and Classic. Webmail will default to Modern view in most browsers, but some older browsers that don’t support HTML5 will default to Classic view.

Modern View

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Note: In Modern mode, the layout can also change depending on the size of your browser window. For example, in a smaller window the left menu will be automatically hidden and can be expanded with the menu button at the top left.

Classic View

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If you are using a modern browser but prefer the Classic mode, this can be changed from the Settings dropdown at the top right of the page. To return to Modern view, use the dropdown from your account name at the top right.

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You can also make this your default view by going to Settings > General (or Preferences > General in Classic mode) and choosing a different default version.

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Note: If your browser does not support HTML5 it will always open in Classic mode, regardless of which option is selected.

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