What should I do if I think I’ve been SIM swapped?

If you suspect your number has been hijacked:

1. Act immediately. Call our fraud department or visit a Cogeco store to restore your SIM. Ask for an account lock.
2. Notify your bank and credit card companies: Freeze accounts and watch for unauthorized transactions.
3. Reset passwords for email, banking, and social media. 
4. Switch to app-based 2FA instead of SMS codes. 
5. Report to the CAFC. antifraudcentre-centreantifraude.ca or call 1-888-495-8501.
6. File a police report. This may be required for investigations or insurance claims.
7. Check your credit report with Equifax Canada and TransUnion Canada to detect new fraudulent accounts.