How does Cogeco help protect my Mobile account?

At Cogeco, we use multiple security measures to keep your account safe:  

• Strict Identity Verification: Before processing changes like SIM swaps, number ports, or account resets, we require secure PINs and government-issued ID checks.
• Network-Level Fraud Detection: Our systems monitor for suspicious calling patterns, high-risk numbers, and potential SIM cloning.
• Two-Factor Authentication (2FA): Add an extra layer of security for online account access.
• Data Encryption: All account logins and transactions are encrypted to prevent interception.
• Fraud Alerts & Notifications: We notify you immediately of any unusual activity on your account.
• Staff Training: All customer-facing employees undergo regular fraud prevention training.