What do I do if my iOS or Android device can't detect my TiVo DVR?

If your iOS or Android device can't detect your TiVo DVR, first check your Wi-Fi connection:

• Make sure you're connected to the proper TiVo® device.
• Make sure your Wi-Fi connection is working properly.
• Run an Internet connection test on another device.

Once you've confirmed your connection, restart your TiVo device:

1. Press the TiVo button on your remote to access TiVo Central.
2. Select Menu.
3. Select Help.
4. Select Restart Box.

Once these steps completed, run an Internet connection test on your TiVo device:

1. Access TiVo Central.
2. Select Menu.
3. Select Settings.
4. Select Network Settings.
5. Select Network Troubleshooting.
6. Select Internet Connection.

If all the previous steps fail to restore the connection, please contact Cogeco Technical Support.

• If you're a Residential customer, contact us here.
• If you're a Business client, contact us here.