Why can’t I send emails, and how do I fix this problem?

Article author
Cogeco support
  • Updated

If you’re able to receive emails but not send them, there are a few things that can be causing this issue. Before contacting us, try the following:

  1. Check your email account’s configuration settings.
    Make sure that your email settings match the settings from the following FAQ: How do I set up an email account (POP or IMAP)?
  2. Check if the person you are trying to email is in a position to receive your email.
    Make sure that their email service is working, because if it isn’t, you won’t be able to send the email successfully until the problem is resolved on their end.
  3. Check that you haven’t exceeded the maximum capacity for sending emails.
    For security reasons, basic email services limit the number of emails that can be sent from a single account in a given amount of time. The maximum number of emails that can be sent per hour is between 50 and 200 (with a static IP address).

If you still can’t send emails after verifying everything above, contact technical support.

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