Why can’t I receive my email?

Article author
Cogeco support
  • Updated

If you’re able to send emails but not receive them, there are a few things that can be causing this issue. Before contacting us, try the following:

  • To send and receive email, the proper server must be identified in your email settings. For more information on servers and other settings, see How do I set up an email account?
  • Your full email address must be entered as your user name, including @cogeco.ca.

If you still can’t receive emails after verifying everything above, contact technical support (see Residential or Business contacts).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.

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