How do I set up my Samsung phone to work on Cogeco Mobile?

Important Tips for Your Samsung Phone Setup:

We want to make sure your Cogeco Mobile experience is seamless. Here are a few extra tips for setting up your Samsung phone:

• Always Update to the Latest OS: For the best performance, security, and network compatibility, we recommend always keeping your phone updated to the latest available OS version. Software updates often include important carrier settings and bug fixes that can improve your mobile data, calling, and messaging services.
• Dual SIM Users – A Quick Step: If your Samsung phone uses two SIM cards, please ensure you select your Cogeco SIM when you go into your settings to configure the APN.
• No Need to Fill Everything: When you're entering the settings, you'll see some fields that say things like "Not set," "None," or "Unspecified." You can leave these blank or as they are – no need to update them! Also, the "MCC" and "MNC" fields will usually fill themselves in automatically.
• Activating Your Data APN: After you save your "Cogeco" (data) APN, you'll be taken back to the "Access Point Names" screen. Make sure to tap the circle next to the "Cogeco" APN to select it and make it active for your internet connection.
• MMS (Picture Messaging) APN: After saving your "Cogeco MMS" settings, you'll also go back to the "Access Point Names" screen. For MMS, there's no need to select this APN; it will work automatically in the background.
• Heads Up on MMS: Sometimes, it can take up to an hour for picture and video messages (MMS) to start working perfectly after you've set everything up. Please test it after a little while, and if you're still having trouble, give us a call!

Heads up: Network reset risk for older Androids

If your Samsung phone is running on a version older than Android 16 (One UI 8), please be aware that travelling internationally (outside the US or Mexico) will cause all network settings (APN, VoLTE, 5G) to reset upon your return. You would then need to manually set them up to avoid service disruptions, such as failed calls or falling back to 3G speeds. We highly recommend updating to Android 16 (One UI 8) before any international travel to ensure seamless return and optimal service.

Setup steps for Samsung phones on Android 16 (One UI 8):

With Android 16 (One UI 8), your phone simplifies setup by automatically configuring all correct network settings (APNs) once your Cogeco Mobile SIM card is installed. This includes setting the preferred network to 5G and enabling essential services like VoLTE, MMS (picture messaging), and personal hotspot.

1. Verify your network settings

After your phone has restarted, let's make sure everything is configured correctly.

• To check your Network Mode and VoLTE settings:
  • Navigate to: Settings > Connections > Mobile Networks.
  • Confirm that Network mode is set to 5G preferred.
  • Ensure VoLTE calls Cogeco is toggled on.
  • If your settings are incorrect, simply tap on Network Mode to select 5G preferred, and then toggle VoLTE to the ON position.

• To check your APN settings:
  • Navigate to: Settings > Connections > Mobile networks > Access Point Names.
  • Confirm that you can see both Cogeco Internet and Cogeco MMS on the list.
  • What if my APN settings are missing? Don't worry. If the Cogeco settings are not visible, you may need to add them manually. Please follow the instructions in Step 2 of the "Set-up steps for Samsung phones on Android 15 (One UI 7)" guide.

Setup steps for Samsung phones on Android 15 (One UI):

1. Access Access Point Names (APN): Go to your phone's Settings.
   • Settings > Network & Internet (or Connections) > Mobile Network > Advanced (or Mobile Networks) > Access Point Names
     
2. Create New Data APN: Tap + or Add New APN.
   • Name: Cogeco
   • APN: data.cogeco
   • Leave other fields (Username, Password, MCC, MNC) as default or blank.
     
3. Save & Select Data APN: Save the new APN and make it active.
   • Important: Make sure the APN TYPE is set to “Default” only. Ensure APN protocol & APN Roaming protocol are set to "IPv4/IPv6". Tap the Menu or three dots icon (usually top right) and select Save. Then, select the newly created Cogeco APN to make it active.
     
4. Create New MMS APN: Tap + or Add New APN again.
   • Name: Cogeco MMS 
   • APN: mms.cogeco 
   • MMSC: http://mms.cogeco.ca 
   • MMS Proxy: 10.232.12.49 MMS Port: 8080
   • Leave other fields (Username, Password, MCC, MNC) as default or blank.
     
5. Save & Select MMS APN: Save the new MMS APN.
   • Important: Make sure the APN TYPE is set to “MMS” only. Ensure APN protocol & APN Roaming protocol are set to "IPv4/IPv6" tap the Menu or three dots icon (usually top right) and select Save. Then, select the newly created Cogeco APN to make it active.
     
6. Optimize Voice & Data Preferences (Only Applies to Samsung Device on Android 15 or later): For best performance with Cogeco.
   • Settings > Connections (or Network & Internet) > Mobile Networks > Network mode
   • Select 5G auto (5G/LTE/HSPA/GSM) or (5G (preferred)/4G/3G/2G) (this allows your phone to switch between 5G, LTE, and 3G depending on network conditions, optimizing battery life at best possible speeds).
   • Ensure VoLTE (Voice over LTE) is switched on (this allows you to make and receive calls over the LTE and 5G network).
     
7. Restart Your Phone: Apply the new settings.
   • Turn off your phone and then turn it back on.

Testing Your Service:

Once all your settings are in and your phone has restarted, please help us verify everything is working great:

• Try sending a text message (SMS).
• Make a quick call to test your phone number and calling services.
• Turn off your Wi-Fi and then try Browse the internet to confirm your mobile data is active.
• Send a picture message (MMS)

Quick Troubleshooting Tips (If You Encounter Issues):

• Data not working? Double-check your Data APN is exactly data.cogeco. Then, try toggling Airplane Mode on and off, and restart your phone. Ensure your “Mobile data” is turned on. Connections > Data usage > Mobile Data
• MMS failing? Verify that the MMSC and MMS Proxy values you entered in the APN section are correct. If not go to: Messaging App > Click on the Account top right corner of the screen > Messages Settings > Scroll down to advanced and click on it > toggle Auto-download MMS. (You can also toggle Auto-download MMS when roaming.)
• No APN screen showing? Please confirm that your phone is unlocked and compatible with your Cogeco SIM. (Usually a device bought outside of Canada)