What is an IMEI, and when would I need that number?

An IMEI (International Mobile Equipment Identity) is a unique 15-digit number that identifies your device on a mobile network. It’s like your device’s fingerprint.

An IMEI is typically needed when a phone is lost, stolen or in need of repair.

Specifically, it can be used to:

• Identify your device on a mobile network.
• Block a stolen phone from being used on Canadian networks.
• Assist with warranty or support claims.

To find your IMEI, follow these steps:

• Dial *#06# on your phone.
• Check your device’s settings.
• Check your phone’s original box or the SIM card tray.

We’ll ask for this number to make sure your device is compatible with our network, and to identify your account with your old provider if you’re transferring your phone number.

Note: Do not post your IMEI number on social media. If you need to check compatibility, please chat with us.

Tip: Write down your IMEI and keep it somewhere safe. It can help if your phone is ever lost or stolen.