How do I use Cogeco Managed Telephony Unified Mobile (Max UC)?

Updated 03 July 2024 16:30

Your Cogeco Managed Telephony phone service can be used to make or receive calls from your desk phone, your PC or MAC, and your mobile devices.

For this to work on your mobile phone or tablet, you’ll need to install the Managed Telephony Unified mobile app, also known as Max UC. This guide will help you to do that.

Note: Some screenshots may vary between devices or when in dark mode.

Ensure your device is compatible

The Max UC app works on:

Android phones and tablets using version 6.0 or later
iOS devices running iOS 13.0 or later

Video calling only works on devices that have a front-facing camera.

Find your password

You’ll need your Cogeco Managed Telephony Customer Portal user number and password to start using Max UC. If you don’t have this information, our Business Solutions specialists can help you.

Download and installing the app

Search for Max UC in Google Play or the App Store and download the app to your device.
Review the Terms & Conditions and tap Accept & Continue.
Tap Open on the app and select Cogeco Business Solutions as your Carrier. Enter your Cogeco Managed Telephony Customer Portal user number and Password and tap Log in.
If you want to have the ability to switch calls to your own cellular network (for example, if you move to an area with poor Wi-Fi connection during a call made on Max UC) enter your own mobile phone number and tap Continue.

Exploring Max UC

Max UC is like having your desk phone on your mobile. You can make and receive calls, hold calls, transfer calls, and make three-way calls. You can even push and pull calls from your phone to other twinned devices, mid-call.

You can also use Max UC to send messages to other people in your corporate directory who are using a Managed Telephony Unified app (on any device).

Max UC uses the Wi-Fi, broadband or mobile data services available, so you can make and receive calls without using your mobile minutes. Mobile network conditions may affect Max UC.

You can access the Max UC features using the Contacts, Phone, Chat and Meetings tabs.

Contacts tab

Max UC assembles a contact list for you to use. Select the Contacts tab to view your Contacts list. Depending on how your service is set up, the Contacts list may include:

Contacts that you type into the Max UC app
Contacts stored on your mobile device
Contacts in your Customer Portal
Contacts in your corporate directory

The contact’s status appears in a speech bubble next to their profile picture.
Tap on a contact to access Call, Chat and Meeting options.
Tap on the Plus icon to add new contacts.

Phone tab

Tap on the Phone tab to make a call, view your Call History and listen to Voicemail.

To make a call, tap on a contact and select the number to call or tap on the Dialer icon and enter the number.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services.
If the person you’re calling has Caller ID, they’ll see your individual Company phone number.

The Voicemail tab shows the messages received.

Tap on the Play icon to listen to a voicemail.
Tap on the Voicemail entry to see Call, Meetings and More options.
Tap More to access Add contact, Mark as Unheard or Delete Message.

If you have a fax message, the Faxes tab will appear and you can tap on it to see the fax.

Chat tab

Tap the Chat tab to use Instant Messaging.

Tap on a contact to continue a previous conversation or click on the New message icon and choose a contact to message.

From within the chat window, you can start or continue a conversation, send files, call a contact, or add one or more participants to a conversation. Your Instant Messages automatically sync to all of your Managed Telephony Unified devices.

Meetings tab

Select the Meetings tab to Create or Schedule a Managed Telephony Unified Meeting, Join a meeting or view Upcoming Meetings.

Receiving calls

When someone calls your number, the Max UC app offers you the choice to accept or reject the call.

Depending on the other services you have from Cogeco you may also see the incoming call on your desk phone, on your desktop, or on a tablet device. You can answer the call on whichever device is most convenient for you.

Calling features

While a call is in progress you can use the call window to:

Mute your microphone
Access the Keypad
Turn on the Speaker
Put the call on Hold
Invite a Favorites contact to join the call
Add/Transfer to make a second call and add the contact into a 3-way call or transfer the call
Uplift the call to a Unified Meeting
Access More options (send video or switch the call to another device).

You may receive another call while you are already on a call. Max UC gives you the option to:

Hold the existing call and answer the new call
End the existing call and answer the new call
Ignore the new call

Transfer the call

Tap Add/Transfer to send the call to another number. You can select a contact or type in a number to transfer the call to. You can also transfer the call to another of your devices running Managed Telephony Unified without hanging up.

Switch the call to another device

If the call has poor audio due to an unreliable Wi-Fi or mobile data service connection, tap More, then Switch and select This device (cellular) to move the call to your regular cell phone. Remember that the call will now start to use your mobile minutes.

Alternatively, you can choose to push the call to another of your devices running a Managed Telephony Unified app, such as your desktop or your tablet. Tap More, then Switch and select Another device to push the call to whichever device is most convenient.

Pulling a call

You can also pull calls from your other devices onto your mobile. If a call exists that can be pulled, the Max UC menu will display a Call Available to Pull option. Tap this option and follow the on-screen prompts to pull the call from your other device onto your mobile.

Video calling

If the person you’re talking to is also using the Max UC app and your phone has a front-facing camera, you can add video to your call any time. Tap More, then Video to send an invite. The other person will receive a prompt inviting them to switch on their video too. Click on the Video icon at any time to turn off your video feed.

Favorites

Tap the Star icon on a contact’s directory entry to add the contact to your Favorites.

Favourite contacts appear in a banner at the top of the Contacts tab.

During a call, tap the Favorites icon to view your favourite contacts. Drag and drop a contact into the call window to set up a new call. When the contact answers, you can merge them into the initial call to create a 3-way call.

Call notifications

When you minimize the call window, the notification banner at the bottom of the screen indicates the active call.

Android:

iOS:

Presence

Whenever one of your contacts is signed into their Unified account, Max UC displays their presence information on the Contacts, Phone, and Chat tabs.

Available
Away
On the phone
Busy
In a meeting
Do not disturb
Offline

Profile & Settings

Click on your avatar in the top-right to access Call, Chat, Contact settings, and additional setup options. You can also configure your profile, send error reports and access Call Manager in the Profile & Settings window.

Call Manager

You can tell Max UC how to handle your incoming calls. Tap the Call Manager tab and select Available, Do Not Disturb, or Forward All Calls.

If you select Do Not Disturb, callers will hear a recorded voice announcement saying that you’re unavailable and are then connected to your voicemail. None of your devices will ring until you turn off Do Not Disturb, so be sure to use it carefully! Select Forward All Calls and enter the number you want to forward all calls to in the Forwarding number box.

Note that when you change your Call Manager settings, the change applies on all of your Hosted PBX Unified Mobile devices.

Emergency Calls

Hosted PBX Unified Mobile lets you make calls from anywhere on the most convenient device. If you place a 9-1-1 call from Hosted PBX Unified Mobile, the 9-1-1 operator may not be able to identify where you are calling from. Learn more about 9-1-1 Emergency Service Limitations.