What should I do if I'm a victim of port-out fraud?

If you're a victim or port-out fraud, follow these steps:

1. Contact us immediately. Ask for your number to be restored and for a fraud lock.
2. Notify your bank. Freeze accounts, request new cards, and monitor transactions.
3. Reset all passwords. Switch to app-based authentication instead of SMS.
4. Report the incident. 
   • Canadian Anti-Fraud Centre: 1-888-495-8501
   • Local police (obtain a case number)
   • CRTC (if telecom-related)
5. Check your credit reports. Contact Equifax Canada and TransUnion Canada.