This video shows the steps to complete the self-installation of your EPICO service
To set up EPICO with the self-install kit we sent you, follow the steps below, or download a copy of the instructions. What you’ll find in your box:
- EPICO 4K Cloud PVR
- EPICO remote with batteries
- HDMI cable
- Power cord
What you need before getting started:
- Your Cogeco Internet modem, already installed and functional, and the name and password of your Cogeco Wi-Fi network (see How do I install my Cogeco modem?).
- Your My Account username and password. If you still need to create a My Account profile with Cogeco, visit cogeco.ca/myaccount.
- Google account login information (email address and password).
- An Android phone (optional).
Step 1: Plug in your equipment
- Connect the EPICO 4K Cloud PVR to your TV with the HDMI cable.
- Connect the power cord to a power outlet and ensure that both the TV and PVR are powered on.
- Set your TV to the HDMI input.
Note: If the location of your modem allows it, we recommend that you use an Ethernet cable to physically connect your primary EPICO 4K Cloud PVR to the modem
Step 2: Set up your EPICO service
- Choose your preferred language.
- Pair your EPICO remote control with your EPICO 4K Cloud PVR by selecting PAIR. Make sure to firmly press the OK and 2 buttons at the same time, and hold for a few seconds to complete the pairing.
- Optimize the display area of your screen if necessary.
- Connect your PVR to your Wi-Fi. This can be done in one of two ways:
- Sign in using your Android phone by selecting CONTINUE and following the on-screen instructions. Select SKIP if you don’t have an Android phone or if you don’t want to set up your EPICO service using your Android phone.
- OR If you don’t have an Android phone, select your Cogeco Wi-Fi network and log in with your username and password on your TV.
- If you have access to both 2.4Ghz and 5Ghz Wi-Fi networks, we strongly recommend connecting to the 5Ghz network to ensure optimal performance of your EPICO service.
- Pair your EPICO remote control with your TV. This allows you to control your TV and the PVR with the same remote. Select BEGIN.
- Select SKIP if you don’t want to pair your remote with your TV. You can set up your remote control later via the user interface: Settings > Android TV Settings > Remotes & accessories > [choose your remote control] > TV/AVR Control
Step 3: Set up your accounts
This is where you’ll set up your Google services and sign into EPICO for the first time.
- Sign in using your Google email address. You will be able to connect only one Google account at a time.
- Note: If you used your Android phone during the previous step, you won’t see this screen.
- You need a Google account to access Google Play and get more personalized results from Google Assistant (see How to create a Google account below). You can always skip this step and sign up later, but until then you won't be able to download new apps.
- Accept the terms of service.
- You will be prompted to set up a variety of Google services: Location, Diagnostic information, Google Assistant, privacy and data sharing, etc.
- Choose a name for your TV. You can even personalize it.
- Cogeco has selected a few apps we think you might be interested in. You can choose to install them. The apps will be available under the Apps section in the EPICO main menu.
- Watch Google tutorials that walk you through the features.
- Sign in to EPICO with My Account.
- Choose Automatic Sign in, or choose Manual Sign in and enter your username and password.
- Automatic Sign in will only work if you’re connected to your Cogeco modem.
How to create a Google account
- Go to accounts.google.com.
- Select Create account.
- Complete the sign-up form.
- Choose your username and password.
Your Google account gives you the option to have a new Gmail address, as well as gives you access to cloud storage (Drive), Google apps, and all of EPICO’s great features.
Step 4: Test your internet connection on EPICO
You can test the quality of the Wi-Fi signal on Epico to confirm the stability of your setup for the best experience.
- Go to the Apps section of the EPICO Main Menu and select the Analiti icon. The quick test is performed automatically.
- Make sure you have green check marks for all types of video streams. If it's not the case:
- Find a more optimal location, 3 feet (90 cm) from the ground to install your modem or Wi-Fi Pods or extenders in order to ensure better Wi-Fi coverage.
- Move objects that could obstruct the signal.
- If you have more than one Internet access point (router or extender), turn Wi-Fi off and back on on those devices.
- Repeat the test to validate that the new location is better suited.
- For additional tips, refer to How can I optimize and strengthen my wireless home network?
Good to know: the maximum number of EPICO 4K Cloud PVRs you can install in your home is 12.
Self-Install Support
If you are having difficulties with your installation, feel free to call us at our Self-Install Support line to speak to an agent: 1-833-845-0064.
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