How do I set up an email account (POP or IMAP)?

Article author
Cogeco support
  • Updated

You can use any email software with our High Speed Internet service. You can also retrieve email on your tablet or smart phone.

Differences between POP and IMAP protocols

IMAP (Internet Messaged Access Protocol) and POP (Post Office Protocol) are two different message access protocols. Cogeco supports both protocols but recommends using IMAP.

Main features:

  • POP: Downloads emails from a server for permanent local storage on a computer or other device.
  • IMAP: Leaves emails on the server. IMAP allows you to use different computers/devices to check your emails. Your emails will always be synchronized and will instantly appear in your webmail inbox no matter which device you use.

Cogeco ports and email servers

Ontario

 
  For IMAP For POP
Incoming mail server (IMAP) Outgoing mail server (SMTP) Incoming mail server (POP) Outgoing mail server (SMTP)
Server imap.cogeco.ca smtp.cogeco.ca pop.cogeco.ca smtp.cogeco.ca
Port 993 587 995 587
User name Enter your Cogeco email address (example: your_username@cogeco.ca) username@cogeco.ca Enter your Cogeco email address (example: your_username@cogeco.ca) username@cogeco.ca
Password Your password Your password Your password Your password
Email Address Your e-mail address (example: username@cogeco.ca)   Your e-mail address (example: username@cogeco.ca)  
Type of security SSL/TLS STARTTLS SSL/TLS STARTTLS

 

Quebec

 
  For IMAP For POP
Incoming mail server (IMAP) Outgoing mail server (SMTP) Incoming mail server (POP) Outgoing mail server (SMTP)
Server imap.cgocable.ca smtp.cgocable.ca pop.cgocable.ca smtp.cgocable.ca
Port 993 587 995 587
User name Enter your Cogeco email address (example: your_username@cgocable.ca) username@cgocable.ca Enter your Cogeco email address (example: your_username@cgocable.ca) username@cgocable.ca
Password Your password Your password Your password Your password
Email Address Your e-mail address (example: username@cgocable.ca)   Your e-mail address (example: username@cgocable.ca)  
Type of security SSL/TLS STARTTLS SSL/TLS STARTTLS

Note: When you set up your email account, most settings can be left as is.

For a step-by-step walkthrough on adding an account to your email software, please see the following vendor support pages:

If you are having trouble setting up your email account, feel free to contact our technical support team.

However, please note that we do only support the following software:

  • Microsoft Outlook Express
  • Windows Mail
  • Windows Live Mail
  • OS X Mail
  • Cogeco Webmail
  • Outlook 2011 for Mac
  • Mail Application Windows 8.0 and 8.1
  • Thunderbird
  • iPad/iPhone
  • App provided with Android

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