How do I set up an email account (POP or IMAP)?

Updated 28 January 2021 22:33

You can use any email software with our High Speed Internet service. You can also retrieve email on your tablet or smart phone.

Differences between POP and IMAP protocols

IMAP (Internet Messaged Access Protocol) and POP (Post Office Protocol) are two different message access protocols. Cogeco supports both protocols but recommends using IMAP.

Main features:

POP: Downloads emails from a server for permanent local storage on a computer or other device.
IMAP: Leaves emails on the server. IMAP allows you to use different computers/devices to check your emails. Your emails will always be synchronized and will instantly appear in your webmail inbox no matter which device you use.

Ontario


	Incoming mail server (IMAP)	Outgoing mail server (SMTP)	Incoming mail server (POP)	Outgoing mail server (SMTP)
	For IMAP		For POP
Server	imap.cogeco.ca	smtp.cogeco.ca	pop.cogeco.ca	smtp.cogeco.ca
Port	993	587	995	587
User name	Enter your Cogeco email address (example: your_username@cogeco.ca)	username@cogeco.ca	Enter your Cogeco email address (example: your_username@cogeco.ca)	username@cogeco.ca
Password	Your password	Your password	Your password	Your password
Email Address	Your e-mail address (example: username@cogeco.ca)		Your e-mail address (example: username@cogeco.ca)
Type of security	SSL/TLS	STARTTLS	SSL/TLS	STARTTLS

Quebec


	Incoming mail server (IMAP)	Outgoing mail server (SMTP)	Incoming mail server (POP)	Outgoing mail server (SMTP)
	For IMAP		For POP
Server	imap.cgocable.ca	smtp.cgocable.ca	pop.cgocable.ca	smtp.cgocable.ca
Port	993	587	995	587
User name	Enter your Cogeco email address (example: your_username@cgocable.ca)	username@cgocable.ca	Enter your Cogeco email address (example: your_username@cgocable.ca)	username@cgocable.ca
Password	Your password	Your password	Your password	Your password
Email Address	Your e-mail address (example: username@cgocable.ca)		Your e-mail address (example: username@cgocable.ca)
Type of security	SSL/TLS	STARTTLS	SSL/TLS	STARTTLS

Note: When you set up your email account, most settings can be left as is.

For a step-by-step walkthrough on adding an account to your email software, please see the following vendor support pages:

If you are having trouble setting up your email account, feel free to contact our technical support team.

However, please note that we do only support the following software:

Microsoft Outlook Express
Windows Mail
Windows Live Mail
OS X Mail
Cogeco Webmail
Outlook 2011 for Mac
Mail Application Windows 8.0 and 8.1
Thunderbird
iPad/iPhone
App provided with Android