Who do I contact for assistance: a DERY/Axion agent or a Cogeco representative?

Sales/Billing/Account

• If the integration isn’t complete in your area and you’re still being billed through DERY or Axion powered by Cogeco, contact a DERY agent or Axion agent.
• Once you’ve been switched over and are billed through Cogeco, contact a Cogeco rep.

Technical support

• If you’re still using your DERY/Axion equipment, contact a DERY agent or Axion agent, even if you are being billed through Cogeco.
• Once you have changed to Cogeco equipment, contact a Cogeco rep.

When in doubt, call the DERY support line at 1-866-544-3358 or the Axion support line at 1-866-552-9466 and we’ll put you in touch with the right person.