How do I upgrade my Internet service through My Account?

Article author
Cogeco Support
  • Updated

If you are an existing Cogeco Internet subscriber, you can upgrade your Internet tier directly through My Account.

  1. Log in to My Account in a browser.
  2. From the main dashboard, select Upgrade next to your Internet package.

  3. Select the package you wish to order from the options provided.

  4. Depending on the equipment you have and the package you select, you will be given options for how to complete your order:
    • No equipment needed - If you don’t need a new modem, submitting your order will activate your new tier immediately.
    • Self installation required - If you need a new modem but it’s one you can install yourself, you will be given details for the courier shipment and we’ll send you a self-install kit. Your new tier will be active when the equipment is delivered.
    • Technician visit required - If you need a new modem but it’s one that can only be installed by a technician, you will be given options to book a technician visit. Your new tier will be active when the installation is complete.
    • Customer Service required - If your order cannot be completed online, you will be given the option to request a call-back. A Customer Service agent will contact you within 48 hours to complete the order.

Note: If you're a former DERY/Axion customer who migrated to Cogeco, you can't modify your grandfathered services on My Account but you'll be able to modify your services once you change to a Cogeco package.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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