To install and activate your Cogeco Wi-Fi Pods for your business, follow these steps:
Step 1 – Ensure your modem is active
Check that your modem is online. If you haven’t installed your Cogeco modem, refer to our installation guides.
Step 2 – Download and open the Plume WorkPass app
- Download and install the Plume WorkPass app on your mobile device (iOS App Store or Google Play Store).
- Note: Business customers must use the WorkPass app rather than the similar HomePass app, or the Cogeco Wi-Fi app used by residential customers.
- Check for an email from "The Plume Team" that was sent to the address provided when you ordered your pods and open the Accept invite link to register your account.
- In the Plume app, select Sign In and enter the registered email address. This will send you a second email to confirm your address. Open the Verify Email link to complete your login. The app will sign you in automatically and initiate the setup.
- Note: If you select Set Up Plume rather than Sign In, this will create a new account that will not be associated with your Cogeco account and will not be able to use the Wi-Fi Pods assigned to it.
Important: You will need the app throughout the installation of the Wi-Fi Pods.
Step 3 – Follow the setup instructions in the app
Follow the steps indicated in the app to set up your first pod and the Wi-Fi network.
Note: Your first Pod must be connected to the modem via Ethernet cable and remain connected after the installation is complete.
Step 4 – Name your networks and create passwords
During the setup in the app you will be prompted to set up three Wi-Fi zones for different levels of security:
- Secure Wi-Fi zone - This is the most secure zone, used for devices that need to be separate from the rest of the system, such as security cameras.
- Employee Wi-Fi zone - This is the zone your employees’ devices will connect to, giving them access to the Internet and local devices such as printers.
- Guest Wi-Fi zone - This zone can be provided to your guests for access to the Internet only. Users accessing this zone will not require a password and will be directed to a customizable landing page.
If you have an existing private or guest Wi-Fi network, we recommend using the same name and password so that your devices will connect to it automatically. If you do choose to use a new name and password, make sure all of your devices are connected to it so they don’t lose service when the old network is disabled.
Note: The Secure zone and Employee zone cannot have the same password.
Step 5 – Set up additional Wi-Fi Pods as needed
If you have more than one Cogeco Wi-Fi Pod, identify the optimal location by following the helpful onscreen tips in the app and then add it to your network.
Step 6 - Contact us to disable Wi-Fi on your modem
By default the modem will continue to broadcast its own Wi-Fi network, but all devices must be connected to the Wi-Fi zones you set up in the app for them to communicate with each other. Please contact Technical Support to have the Wi-Fi disabled on your modem.
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