As a business customer, how do I install and activate my Pods?

To install and activate your Cogeco Wi-Fi Pods for your business, follow these steps:

Step 1 – Ensure your modem is active

Check that your modem is online. If you haven’t installed your Cogeco modem, refer to our installation guides.

Step 2 – Download and open the Plume WorkPass app

1. Download and install the Plume WorkPass app on your mobile device (iOS App Store or Google Play Store).
   • Note: Business customers must use the WorkPass app rather than the similar HomePass app, or the Cogeco Wi-Fi app used by residential customers.
2. Check for an email from "The Plume Team" that was sent to the address provided when you ordered your pods and open the Accept invite link to register your account.
3. In the Plume app, select Sign In and enter the registered email address. This will send you a second email to confirm your address. Open the Verify Email link to complete your login. The app will sign you in automatically and initiate the setup.
   • Note: If you select Set Up Plume rather than Sign In, this will create a new account that will not be associated with your Cogeco account and will not be able to use the Wi-Fi Pods assigned to it.

Important: You will need the app throughout the installation of the Wi-Fi Pods.

Step 3 – Follow the setup instructions in the app

Follow the steps indicated in the app to set up your first pod and the Wi-Fi network.

Note: Your first Pod must be connected to the modem via Ethernet cable and remain connected after the installation is complete.

Step 4 – Name your networks and create passwords

During the setup in the app you will be prompted to set up three Wi-Fi zones for different levels of security:

• Secure Wi-Fi zone - This is the most secure zone, used for devices that need to be separate from the rest of the system, such as security cameras.
• Employee Wi-Fi zone - This is the zone your employees’ devices will connect to, giving them access to the Internet and local devices such as printers.
• Guest Wi-Fi zone - This zone can be provided to your guests for access to the Internet only. Users accessing this zone will not require a password and will be directed to a customizable landing page.

If you have an existing private or guest Wi-Fi network, we recommend using the same name and password so that your devices will connect to it automatically. If you do choose to use a new name and password, make sure all of your devices are connected to it so they don’t lose service when the old network is disabled.

Note: The Secure zone and Employee zone cannot have the same password.

Step 5 – Set up additional Wi-Fi Pods as needed

If you have more than one Cogeco Wi-Fi Pod, identify the optimal location by following the helpful onscreen tips in the app and then add it to your network.

Step 6 - Contact us to disable Wi-Fi on your modem

By default the modem will continue to broadcast its own Wi-Fi network, but all devices must be connected to the Wi-Fi zones you set up in the app for them to communicate with each other. Please contact Technical Support to have the Wi-Fi disabled on your modem.