What is the WorkPlace app and how do I use it?

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Cogeco Support
  • Updated

Before getting started: The WorkPass app is only compatible with business services. If you have a residential account, please refer to the Cogeco Wi-Fi App.

The WorkPass app is a powerful and easy-to-use app that allows you to set up and monitor your Cogeco Wi-Fi network without the need to log into the modem. You can check your network health at a glance, see who's logged in throughout your workplace, change your SSID and passwords, and even improve your online experience with features like threat protection and ad blocking.

Note: This app is only compatible with Cogeco Wi-Fi Pods and will be required for their installation. If you would like to order Wi-Fi Pods, please contact Customer Service.

Where can I get the WorkPass app?

The WorkPass app is available for free on the iOS App Store and Google Play Store.

Note: Cogeco Wi-Fi Pods are made by Plume, which has a similar app called HomePass, but you must be using the WorkPass app for it to work with your Cogeco business service.

How do I sign in?

After ordering Cogeco Wi-Fi Pods, we send a registration email to the address you provided. This allows you to access a WorkPass profile connected to your Cogeco account.

If you can’t find the registration email, please contact us to have it re-sent.

Note: Make sure to select Sign In from the login screen. Do not select Set Up Plume as this will create a new profile that will not be associated with your Cogeco account and you will not be able to use the Wi-Fi Pods assigned to it.

What can I do with the app?

The app is separated into four main sections that can be selected from the icons at the bottom of the screen:

Home - The main page gives you a quick view of your network, including guests, security status, employees at work, and network health. Settings are also accessed from the icon at the top right of this page.

Zones - This section allows you to manage your Wi-Fi passwords, devices, and people on the network. For more information on zones, refer to How do I manage my network names and passwords?

Shield - This is where you can turn on features to control your online experience, such as ad blocking and threat protection. For more information on Shield, refer to How do I use Shield to secure my network?

Network - This provides a topology view, giving you a visual representation of access points and connected devices on the network.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.

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