If your Cogeco modem is used for Home Phone service and was installed before 2019, you will likely find a metal security sleeve over the cable connector to prevent it from being moved. This may be attached to the modem itself, or on a splitter to which the modem is connected. In 2019 we stopped installing security sleeves in order to allow for more self-installation and more convenient service.
If you are moving and need to remove the modem to take it to your new address, we’ll send you a special unlocking tool.
- Align the unlocking tool with the cable.
- Push the tool down towards the security sleeve until it is firmly connected.
- Using the handle, rotate the tool counterclockwise until the cable is separated from the modem.
got sent a new modem however i cannot hook up as there is a lock on the cables for the old modems
i was supposed to be mailed an unlocking
no coaxial unlocking tool
i was supposed to be mailed an unlocking tool for my modem and have not received it
missing coaxial unlocking tool