If you are having issues with your Internet signal, we may ask you to check connections as part of troubleshooting. See below for connections to check on a fibre optic gateway.
- Make sure the power cable is securely plugged into the back of the gateway.
- It is recommended that the power adapter is not plugged into a power bar or switched outlet that may be turned off.
- Make sure that only the 10G LAN port is in use (see here for more information).
- The Ethernet cable should be connected to a Wi-Fi Pod (note that this cable may be routed to another room to provide a more central location for the Pod).
- If you have Home Phone service, there should be a phone line connected to Voice 1. This may be plugged into a phone outlet to distribute the signal to other rooms in the home, or to a cordless phone base station.
- Voice 2 should only be in use if you have a second phone line with Cogeco.
Fibre Optic Cable
- Check to make sure the blue connector is securely plugged into the fibre port.
- Make sure the connector at the other end (green) is securely plugged into the fibre wall plate (see below).
- Warning: If you unplug the fibre optic cable, make sure to leave the shutter closed and do not look into the end of the connector. The laser light from the cable is not visible but can cause serious damage to the retina of your eye.