How do I disconnect my services?

Article author
Cogeco Support
  • Updated

We understand that your needs may have changed and you are looking to disconnect or modify your services. Our local Customer Care team is here to assist you. There may be a variety of reasons for your disconnection and our team is dedicated to answering your questions and making the necessary arrangements for you. Perhaps you would like to remove one of your services, or you may be moving outside of a Cogeco region; one of our local agents will walk you through the process. Please contact our team today (see Residential or Business contacts).

Good to know:

  • If you need to return equipment, we will provide you with a shipping label and directions on how to easily return your equipment. See here for more information.
  • Our local customer care agents can assist you with the explanation of your final bill which could include partial charges depending on your billing cycle.
  • If you are disconnecting or adjusting your services before the end of an offer period, there could be early termination fees that may apply. See here for more information and our customer service team can assist you with any questions.
  • If you are moving, please let us know through My Account or give us a call and we will help with all of the arrangements.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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