What do I do if I receive an error code on my EPICO box?

Article author
Cogeco Support
  • Updated

See below for possible error codes you may receive on an EPICO box and what they mean.

Note: Most of these errors indicate a temporary problem that can be resolved by returning to Live TV and/or trying again. If the issue is persisting, or if you received an error that is not on the list, please contact Technical Support.

Error Code Description and Solution
1-47-401

This error indicates the network has disconnected.

  1. Check for outages in your area.
  2. Check to see if other devices are affected.
    • If all devices are affected, there may be an issue with your Internet service. See here for additional troubleshooting.
    • If only the EPICO PVR is affected, see here for EPICO troubleshooting.
1-48-459

This error will appear if you are attempting to schedule a recording for a program but do not have recording rights for it. This is most common when trying to record a program/channel that is on a Free Preview.

If you receive this error, attempt going to that channel on live TV to ensure that you are subscribed to it.

  • If you receive an error saying you are not subscribed, you will need to add this channel to view it. This can be done through My Account (see here for more detail).
  • If the channel works live but you still can’t record, please contact Technical Support.
4-44-001 Reset your modem and try again.
4-44-003 This error occurs when the video player failed to start. Try to perform the action again.
4-44-100
  • If the issue is with live TV/PPV, try to navigate away and then back to that channel (example: press CH+ and then CH- on your remote).
  • If the issue is with VOD, exit the title and then attempt to rent it/watch it again.
  • If the issue is with a recording, return to live TV and then re-attempt the recording.
4-44-104 Reset your modem and try again.
4-44-107 This error can occur if the EPICO PVR has been modified to run apps that are not normally available. To restore the PVR to its default settings, perform a Factory Reset.
4-44-113

This error will occur when you are watching a VOD, leave it paused for longer than 10 minutes, and then resume playing. When you dismiss the error it will exit you out of the VOD and back to the screen you were on before watching the VOD.

You can simply resume the VOD to continue viewing.

  • Tip: To quickly resume a VOD you can select it from In Progress under your profile name in the EPICO menu.
4-44-122

Clear the cache on the EPICO App on the EPICO PVR:

  1. Select Settings.
  2. Select Android TV Settings.
  3. Select Apps.
  4. Select the Cogeco EPICO app.
  5. Select Clear cache.
  6. Select OK.
4-44-123
  • If the issue is with live TV/PPV, try to navigate away and then back to that channel (example: press CH+ and then CH- on your remote).
  • If the issue is with VOD, exit the title and then attempt to rent it/watch it again.
  • If the issue is with a recording, return to live TV and then re-attempt the recording.
  • If this is affecting all live TV channels:
    • Try changing the ends of the HDMI cable around.
    • Try a different HDMI cable if possible.
    • Try using another HDMI port on the television.
4-44-140

This error is caused by signal issues.

Run the Analiti App to check for signal issues (see here for instructions).

4-44-207

This error indicates an issue with the time and may occur when trying to watch Live TV or Recordings on the EPICO PVR.

  1. Check to make sure the time is set to auto and shows the correct time zone:
    1. Go to Settings > Android TV Settings > Device Preferences > Date & time.
    2. Make sure Automatic date & time is set to "Use network provided time" and Set time zone is showing as "GMT-04:00".
  2. If this does not resolve the issue, restart the EPICO PVR through Settings > System > Restart System.
  3. If the issue is still not resolved, perform a Factory Reset. Please note that this will delete any installed apps and you will be required to complete the installation process again (see here for steps).
4-44-220

This error usually occurs when your EPICO PVR is not connected to your modem at home. The box will not work properly outside of your home network.

If you do receive this error while connected to your modem, please contact Technical Support.

4-44-230

This error occurs when trying to play a title that is outside of the possible restart window. Restart availability varies by channel but is typically 72 hours.

Note: If you are watching a live program and try to rewind past the start of that program, you will also receive this message. If you want to watch a program that was previously on, check out the Just Missed section to see if it's available, or use the Guide to look further back in the schedule (see here for more info on the Restart feature).

4-44-505

This error may occur when attempting to view a recording, or when a recording has completed. You will then be unable to view that content and each time the error will be presented.

  • If the recording is a series recording, cancel the scheduled series and reprogram it again.
  • If the recording is not a series recording, there is no workaround at this time.
4-44-443

This error occurs when there was an issue playing a video. Try to perform the action again.

4-44-801,

4-44-830, or

4-44-831

This error is caused by signal issues.

Run the Analiti App to check for signal issues (see here for instructions).

4-44-821
  • If the issue is with live TV/PPV, try to navigate away and then back to that channel (example: press CH+ and then CH- on your remote).
  • If the issue is with VOD, exit the title and then attempt to rent it/watch it again.
  • If the issue is with a recording, return to live TV and then re-attempt the recording.
4-44-3008

Restart the EPICO PVR:

  1. Select Settings.
  2. Select System.
  3. Select Restart System.
4-44-3098 This error will occur if you are attempting to watch Live TV, CatchUp, or Recordings, when connected to an Internet connection other than Cogeco's (e.g., if your EPICO PVR is connected at a hotel or a friend’s house). These features will only work while connected to your home network.
LP1008

This error occurs when the device is unable to connect to your My Account profile.

  1. Check for outages in your area.
  2. Verify that your username and password are correct by logging into My Account.
    • Note: If your username is more than 20 characters, it will not work with EPICO and will need to be shortened.
    • If you need to reset your credentials, click on the Forgot username or Forgot password buttons on this page.
  3. Try logging into EPICO through another device (e.g., a second PVR or a mobile device).
  4. If the error only occurs on one device, reset the device/app to its default settings and try to log in again.
    • If the error is occurring on a mobile device, delete the Cogeco EPICO app and re-download it.
    • If the error is occurring on a PVR, perform a Factory Reset.
  5. If you are still not able to log in, please contact Technical Support.

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