What can I do if there's an error with my account information?

Article author
Cogeco Support
  • Updated

Some account information can be corrected directly through My Account and some will require you to speak with us. See below for options.

  • Correcting your name, phone number or service address:
  • Correcting your email address or billing address:
    • Update on the My Account app (Settings > Personal information)
    • Update on My Account in a browser (Account Settings > Contact)
    • Contact customer service

Note: The My Account app is not currently available to former DERY/Axion customers who migrated to Cogeco.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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