How do I create a profile or combine profiles on EPICO?

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Cogeco support
  • Updated

During the initial installation, your primary profile was created. You can create up to 8 profiles, which will allow each profile to get a personalized experience on EPICO.

Choose from one of the following topics to jump to a section:

Create a profile on your TV

  1. From the main menu, select the profile icon on the top left of the screen.
  2. Next to the icons of your existing profiles, select Create profile.
  3. Name the profile and select Continue.
  4. Choose the picture of your choice.
  5. Decide if you want to allow profile personalization for a better experience (checked by default) then select Continue.
  6. Select Save.

Create a profile on a tablet or the EPICO website

  1. From the main menu, select the profile icon located at the top right corner.
  2. Click on New profile.
  3. Name the profile and select Continue.
  4. Select the picture of your choice.
    • Note: On a tablet, you will also have the option to add a personalized picture by selecting the camera icon.
  5. Decide if you want to allow profile personalization for a better experience (checked by default) then select Create Profile.

Create a profile on a mobile phone

  1. Select the More menu at the bottom right of the screen.
  2. Select Profile.
  3. Select New profile.
  4. Name the profile and select Continue.
  5. Select the picture of your choice, or select the camera icon to use a personalized picture.
  6. Decide if you want to allow profile personalization for a better experience (checked by default) then select Create Profile.

Combine profiles (only on your TV)

Once several profiles have been created, you can select more than one profile at the same time, and any recommendations displayed will combine those of each of these profiles.

  1. From the main menu, select the profile icon for each profile you want to combine.
  2. Selected profiles will have a white checkmark and their names will appear below (e.g., if the John and Jane profiles are selected, it will now say "John & Jane").

Delete a profile

On your TV

  1. From the main menu, highlight the profile you want to delete and press INFO.
  2. Select Delete profile and Confirm.

On a tablet or the EPICO website

  1. From the main menu, select the profile icon located at the top right corner.
  2. Select the pencil icon next to the profile you want to delete.
  3. Select Delete profile and Confirm.

On a mobile phone

  1. Select the More menu at the bottom right of the screen.
  2. Select Profile.
  3. Select the pencil icon next to the profile you want to delete.
  4. Select Delete profile and Confirm.

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