What do I need to know about the Cogeco SMS program?

Article author
Cogeco Support
  • Updated

With our SMS (text messaging) program, you are consenting to receive text messages from Cogeco at the mobile number(s) that you have provided.

Good to know:

  • You can decide to stop receiving these communications at any time.
  • Consenting to receive marketing text messages from us is not required to purchase Cogeco goods or services. 

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Program description

We are using an SMS delivery tool to send you text messages, which will be used to:

  • Inform you of upcoming equipment deliveries
  • Confirm upcoming appointments
  • Inform you of any outages or give you pertinent information about Cogeco

Frequency of messages

The number of text messages you receive will vary depending on where you are in your Cogeco experience. Initially, when you activate your new services, you will receive an estimated three text messages, which is more than you will receive going forward. As you become more comfortable using your services, the frequency of messages will decrease.

Cost

Message and data rates may apply for each text message sent or received in connection with Cogeco’s text messages, as outlined in your mobile phone service rate plan, plus any applicable roaming charges Please contact your mobile phone provider for more information on your rate plan. Cogeco does not impose a separate fee for sending text messages.

Supported carriers

Supported carriers may change from time to time, but currently include, among others, Aliant Mobility, Bell Mobility, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telebec Mobilite, TELUS Mobility, Videotron, Virgin Mobile Canada, WIND Mobile, and Eastlink.

Helpful information

Don’t want to receive SMS messages from us anymore, or need help? Here’s what you need to do:

  • To stop receiving SMS messages from Cogeco: Text STOP to 264326 (COGECO). 
  • To get help: Text INFO to 264326 (COGECO), contact customer.service@cogeco.com or call 1-855-243-9143.
  • To resume getting SMS messages from Cogeco if you have previously unsubscribed: Text JOIN to 264326 (COGECO).

About your mobile phone number

You represent that you are the account holder for the mobile phone number(s) that you provided to us. To notify Cogeco of a change to your mobile phone number, contact us to speak to an agent.

For more information on our commitment to privacy, our terms and conditions, and other relevant policies, please consult the following pages: Privacy and Anti-Spam and Terms and Conditions.

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