How do I install my Cogeco phone modem?

It’s easy to install your phone modem with the Self-Install Kit we sent you. The kit includes:

• Your new phone modem
• An Ethernet cable
• A coaxial cable
• A power cord

     
Step 1: Connect your new modem

1. Place your new modem in a centralized space in your home for the best possible Wi-Fi coverage.
2. Connect the coaxial cable provided from the wall outlet to the cable connector at the rear of your modem. Hand-tighten the connectors to avoid damaging them. 
3. Connect the power cord from the modem to an active wall power outlet. This will    start the modem synchronization process.
4. Connect a telephone wire from the base of your phone, and connect the other end of the wire to the jack on the back of the modem labelled Tel ½.  If you subscribe to 2 telephone lines, you may attach a second telephone to the Line 2 phone jack.

Good to know: If you connect your modem to a power bar, ensure that the power bar is always switched on.

Step 2: Obtaining your phone number

Dial 21# from your Cogeco phone and a message will play that will provide you with your phone number.

Step 3: Get  your Wi-Fi Credentials 

Once all the modem’s lights are on, it's time to get your Wi-Fi credentials. There are 2 ways to do this:

1. Using the Ethernet cable provided, you can connect your computer to your modem to register for My Account online.
2. You can use your mobile device to register for My Account. 

Once you have registered, follow the below instructions to obtain your Wi-Fi credentials.

1. Log in to My Account.
2. Select Internet.
3. Select Wi-Fi Settings.

Step 4: Connect your wireless devices
You can now connect all your wireless devices. To learn how, refer to our Internet FAQs.