Error Code | Issue | Steps to troubleshoot issue |
---|---|---|
P01,P02, P03, P04, P05, P06, P07, P08, P09, P10, P11, P12, P13, P14, P15, P16, P17, P18, P19, P20 | There is a problem with your network settings. |
There is a problem with your network configuration as your box is trying to connect to the Internet using a phone connection. Restart your TiVo box by going to: If you cannot restart the box from the TiVo menus, you will need to powercycle the box:
If these steps do not resolve your issue, please refer to General Networking Troubleshooting Tips. If the problem persists, please contact Cogeco Technical Support. |
P102 | There was a problem preventing us from verifying you entered the correct PIN. Please try again. |
Re-enter your Parental Controls or Purchase PIN and try again. For more information, please consult the Parental Controls FAQs If the problem persists, please contact Cogeco Technical Support. |
P103 | Restart the TiVo box and try again, or your request could not be processed. |
For more information, please consult the Parental Controls FAQs If the problem persists, please contact Cogeco Technical Support. |
P104 | Set Channel Locks on box. You cannot lock channels on TiVo Mini – you must lock them on the TiVo box. |
To set Channel Locks, go to the TiVo box, and from TiVo Central go to: TiVo Central > Menu > Settings > Parental & Purchase Controls > Lock Channels. |
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