What do I do if I receive a TiVo Error Message starting with P?

Article author
Cogeco support
  • Updated

TiVo® Error Codes with problem source and steps to troubleshoot the issue
Error Code Issue Steps to troubleshoot issue
P01,P02, P03, P04, P05, P06, P07, P08, P09, P10, P11, P12, P13, P14, P15, P16, P17, P18, P19, P20 There is a problem with your network settings.

There is a problem with your network configuration as your box is trying to connect to the Internet using a phone connection.

Restart your TiVo box by going to:
TiVo Central > Menu > Help > Restart Box.

If you cannot restart the box from the TiVo menus, you will need to powercycle the box:

  1. Remove the power cord from the back of the box.
  2. Wait at least 15 seconds and then reinsert the power cord.

If these steps do not resolve your issue, please refer to General Networking Troubleshooting Tips.

If the problem persists, please contact Cogeco Technical Support.
P102 There was a problem preventing us from verifying you entered the correct PIN. Please try again.

Re-enter your Parental Controls or Purchase PIN and try again.

For more information, please consult the Parental Controls FAQs 

If the problem persists, please contact Cogeco Technical Support.
P103 Restart the TiVo box and try again, or your request could not be processed.
  1. Re-enter your Parental Controls or Purchase PIN and try again.
  2. Force a connection to the TiVo service by going to: TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.

For more information, please consult the Parental Controls FAQs

If the problem persists, please contact Cogeco Technical Support.
P104 Set Channel Locks on box. You cannot lock channels on TiVo Mini – you must lock them on the TiVo box.

To set Channel Locks, go to the TiVo box, and from TiVo Central go to: TiVo Central > Menu > Settings > Parental & Purchase Controls > Lock Channels.

 

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