How do voice callers reach me on IP Relay?

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Cogeco Support
  • Updated

Voice callers will simply dial our toll free IP Relay number 1-855-308-5160 and provide the IP Relay operator with your dedicated 9-digit number. The IP Relay operator will connect to your IP number.

Receiving Calls with the App

Once you have downloaded the Cogeco IP Relay app and signed in, you will receive a push notification when you receive a call. When you open the app, you will see the voice caller's name and number and can either accept or decline the incoming call.

Receiving Calls with the Web Platform

When using the IP Relay web platform, you must have it open in a browser to receive incoming calls. The voice caller’s name and number will be displayed in a banner at the top of the page and you will have the option to accept or decline the incoming call. You will also receive a desktop notification if your computer settings allow notifications from the browser.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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