What is IP Relay?

Article author
Cogeco Support
  • Updated

IP Relay is a relay service for individuals who are deaf, hard-of-hearing, or have a speech disability, to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. All you need to use IP Relay is a PC or a mobile device with an Internet connection.

Making Calls

  • A IP Relay operator will connect an IP Relay caller to a voice party.
  • All calls are strictly confidential. 
  • For more information on making calls through IP Relay, see here.

Receiving Calls

  • When you register for IP Relay, you will be assigned a unique 9-digit number. The nine digits reflect that this is an IP number and not a standard telephone line number. The "prefix" numbers (the first three numbers or the area code) do not include 800, 877 or 866.
  • Hearing users can place calls to deaf and hard-of-hearing individuals by dialling Cogeco IP Relay at the toll free number (1-855-308-5160) and providing the IP Relay agent with your 9-digit IP Relay number.
  • When you are logged in to IP Relay you will receive a message alerting you of an incoming IP Relay call.
  • For more information on receiving calls through IP Relay, see here.


  • An Internet connection
  • A computer to access the IP Relay web platform, or
  • The Cogeco IP Relay app downloaded on your mobile phone

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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