What is IP Relay?

Article author
Cogeco Support
  • Updated

IP Relay is a relay service for deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. A IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need to use IP Relay is a PC or a mobile device with an Internet connection.

Hearing users can place calls to deaf and hard-of-hearing individuals by dialing Cogeco IP Relay at the toll free number (1-855-308-5160) and providing the IP Relay agent with your 9-digit IP Relay number. When the deaf individual is logged in to IP Relay they will receive a message alerting them of an incoming IP Relay call.

What you need to make IP Relay calls from a PC or a mobile device:

  • Computer or a mobile device
  • Internet connection
  • Internet browser
  • IP Relay App downloaded on your mobile phone

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