How long will it take to receive my self-install kit, and will I get a shipping number to track the package?

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Cogeco support
  • Updated

Your package should arrive in 1 to 5 business days, depending on your location.

If you are a Residential customer and have a contact email address or mobile phone number on you Cogeco account, we will provide you with your tracking number by email or SMS message.

Customers who opt to install their services themselves can often get up and running faster than if they had to wait for an appointment with a technician. Plus, they can install their services at the exact moment that’s convenient for them.

Note: If you do not have your tracking information, or your expected delivery date has passed, please contact Customer Service (see Residential or Business contacts).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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