How long will it take to receive my self-install kit, and will I get a shipping number to track the package?
Cogeco support
Updated
Your package should arrive in 1 to 5 business days, depending on your location.
If you are a Residential customer and have a contact email address or mobile phone number on you Cogeco account, we will provide you with your tracking number by email or SMS message.
To add or modify your contact email address, go to the Profile Settings page on My Account (see here for more information).
To add or modify a mobile number, please contact Customer Service.
Customers who opt to install their services themselves can often get up and running faster than if they had to wait for an appointment with a technician. Plus, they can install their services at the exact moment that’s convenient for them.
Note: If you do not have your tracking information, or your expected delivery date has passed, please contact Customer Service (see Residential or Business contacts).
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All DERY and Axion accounts will be integrated into Cogeco’s system.
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