How do I set up an auto-reply (vacation) notifier?

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Cogeco Support
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Note: Over the coming months, Cogeco will be migrating customers to a new version of Webmail. After logging in, check the Cogeco logo at the top left of the page to see which version you are on. All customers will be migrated to the new platform by the end of summer 2022.


The new Webmail also has Modern and Classic modes, depending on which browser you are using. These guides will focus on the Modern mode.


The auto-reply option in Webmail, is a good way to notify people sending you mail that you will be away for a specific period of time.

To set up an auto-reply (vacation) notifier, follow these steps:

Legacy Webmail

  1. Select Options near the bottom left corner of your screen.
  2. Go to Mail > Local Account > Vacation Message.
  3. Under Auto-reply to Incoming Mail, place a check mark to enable auto-reply.
  4. Under Vacation Duration, put in the start date and end date of your vacation.
  5. Under How Often Individual Senders Receive an Automated Reply, put in a number between 1-300 which represents hours between replies.
  6. Under Auto-reply Message you will have a Subject field, and a Message to senders field. Fill in each one accordingly.

New Webmail

  1. Select the Settings icon at the top right of your screen.

  2. Select Out of Office.

  3. Check the Enable automatic response during these dates (inclusive) checkbox.
  4. Enter a date and time for From and Until (or check No end date).
  5. Enter your auto-reply in the text field.
  6. If you would like to send a different message to external senders, or not send them a message, select this option from the dropdown next to External Senders.
  7. Select Save.

Note: In Classic mode, select Preferences > Out of Office.

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