This is known as pixelation and it is usually the result of a weak connection. Check each cable to ensure they are tightly fastened. If this does not resolve your issue, give our technical support a call for additional troubleshooting (see Residential or Business contacts).
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All DERY and Axion accounts will be integrated into Cogeco’s system.
Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.