- Make sure you are connected to the proper TiVo® device.
- Make sure your Wi-Fi connection is working properly.
- Run an Internet connection test on another device.
- Restart your TiVo device as follows: TiVo Central > Menu > Help > Restart Box. It could take up to 30 minutes.
Once these steps completed, run an Internet connection test on your TiVo device as follows:
TiVo Central > Menu > Settings > Network Settings > Network Troubleshooting > Internet Connection.
If all the previous steps fail to restore the connection, please contact Cogeco Technical Support.