What do I do if my iOS or Android device cannot detect my TiVo DVR?

• Make sure you are connected to the proper TiVo® device.
• Make sure your Wi-Fi connection is working properly.
• Run an Internet connection test on another device.
• Restart your TiVo device as follows: TiVo Central > Menu > Help > Restart Box. It could take up to 30 minutes.

Once these steps completed, run an Internet connection test on your TiVo device as follows:
TiVo Central > Menu > Settings > Network Settings > Network Troubleshooting > Internet Connection.

If all the previous steps fail to restore the connection, please contact Cogeco Technical Support.