If your iOS or Android device cannot detect your TiVo DVR, first check your Wi-Fi connection:
- Make sure you are connected to the proper TiVo® device.
- Make sure your Wi-Fi connection is working properly.
- Run an Internet connection test on another device.
Once you have confirmed your connection, restart your TiVo device:
- Press the TiVo button on your remote to access TiVo Central.
- Select Menu.
- Select Help.
- Select Restart Box.
Once these steps completed, run an Internet connection test on your TiVo device as follows:
- Access TiVo Central.
- Select Menu.
- Select Settings.
- Select Network Settings.
- Select Network Troubleshooting.
- Select Internet Connection.
If all the previous steps fail to restore the connection, please contact Cogeco Technical Support (see Residential or Business contacts).
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