Why is my on-screen menu or guide not working properly?

Article author
Cogeco support
  • Updated

Make sure your remote control is in the correct source mode. Press the CBL button on your remote control and then press the Guide or Menu button again.

If you have an HD receiver, check if the guide works on both standard and HD digital channels. If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver?).

If the problem persists, unplug your receiver and wait 15 seconds. Plug the power back in and wait 30 minutes before trying Guide or Menu again.

If your receiver is still having problems displaying your menus or guide, contact our Technical Support team (see Residential or Business contacts).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.

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