Why am I unable to access Cogeco On Demand (VOD)?

Article author
Cogeco Support
  • Updated

Video On Demand requires two-way communication so that your receiver can tell us what you want to order. This can be blocked by equipment that is plugged in between the cable outlet and the receiver. To prevent this type of communication interference, the cable should always go directly from the cable outlet in the wall to the receiver. If you have a DCT1700, DCT1800, DCT2000 or DCT25000, it is also important that the receiver has the two-inch cable loop on the back from the RF IN to TO RF IN plug.

Correct configuration: Cable outlet > Digital receiver > Television

It is also possible that Video On Demand may, on rare occasion, be unavailable due to heavy customer usage during peak periods. If this is the case you will receive a message saying "Server Unavailable". Try again in a few minutes and you should be able to access the service.

Should your account payments not be up to date, it may also be possible that VOD services are temporarily unavailable to you. If you have any questions concerning your account, do not hesitate to contact our Customer Service team.

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