Like most electronic devices, your receiver generates heat, which can cause it to freeze or lock if it isn’t well ventilated. Your receiver can also remain frozen after a power outage. The first thing to do if your receiver is frozen is to simply wait a moment to see if it refreshes.
If the problem persists and you still can’t change the channels, follow these steps to reset your receiver:
- Unplug your receiver from the electrical outlet and wait 15 seconds.
- Plug the power back in and wait approximately 60 seconds.
- Turn the receiver back on.
If you aren’t able to resolve the issue on your own, please contact Technical Support.
Good to know: To help prevent your receiver from freezing in the future, make sure it’s placed in a well-ventilated area, and doesn’t have anything directly on it.
the cable box is frozen. that’s three times
cable box freezes