You don't need to be there personally, but someone 18 or older must be present for the technician’s visit.
- You or your delegate must be available for the entire time slot that you have chosen.
- The technician may ask for photo ID to prove that your delegate is 18 or older.
- The technician may also require permission from the property owner before performing any drilling or other alterations. Verbal confirmation that you have permission is sufficient; we do not require a written letter of permission.
- If you need to reschedule your appointment, please refer to the FAQ How do I change my appointment date?
Good to know: It is your responsibility to ensure that there is clear access to the cable outlets.