Do I have to be home when the technician comes?

Article author
Cogeco Support
  • Updated

You don't need to be there personally, but someone 18 or older must be present for the technician’s visit.

  • You or your delegate must be available for the entire time slot that you have chosen.
  • The technician may ask for photo ID to prove that your delegate is 18 or older.
  • The technician may also require permission from the property owner before performing any drilling or other alterations. Verbal confirmation that you have permission is sufficient; we do not require a written letter of permission.
  • If you need to reschedule your appointment, please refer to our article on changing your appointment date.

Good to know: It is your responsibility to ensure that there is clear access to the cable outlets.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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