Do I have to be home when the technician comes?

You don't need to be there personally, but someone 18 or older must be present for the technician’s visit.

• You or your delegate must be available for the entire time slot that you have chosen.
• The technician may ask for photo ID to prove that your delegate is 18 or older.
• The technician may also require permission from the property owner before performing any drilling or other alterations. Verbal confirmation that you have permission is sufficient; we do not require a written letter of permission.
• If you need to reschedule your appointment, please refer to our article on changing your appointment date.

Good to know: It is your responsibility to ensure that there is clear access to the cable outlets.