Do I have to be home when the technician comes?

Article author
Cogeco Support
  • Updated

You don't need to be there personally, but someone 18 or older must be present for the technician’s visit.

  • You or your delegate must be available for the entire time slot that you have chosen.
  • The technician may ask for photo ID to prove that your delegate is 18 or older.
  • The technician may also require permission from the property owner before performing any drilling or other alterations. Verbal confirmation that you have permission is sufficient; we do not require a written letter of permission.
  • If you need to reschedule your appointment, please refer to the FAQ How do I change my appointment date?

Good to know: It is your responsibility to ensure that there is clear access to the cable outlets.

Was this article helpful?

0 out of 1 found this helpful

WELCOME TO OUR COGECO SUPPORT

We are currently working on our new and improved support section. We have a lot to share with you and wanted to say thank you for your patience as we fully migrate over.

SEE ALL ARTICLES ON COGECO.CA

Comments

0 comments

Please sign in to leave a comment.