The outlets are already installed in my new home. Can I do the connection myself?

Article author
Cogeco Support
  • Updated

Yes, under certain conditions, you may be able to connect your services at the new address yourself. When you contact us to arrange the move, we will determine if you qualify and and make arrangements for the return of any equipment you can't take with you. Instructional videos and step-by-step guides are also available on our support site.

To see if you qualify for self-installation and make the necessary arrangements, please contact Customer Service. We'll need to confirm the following:

  • Your address has active service from a previous installation.
  • The services you are interested in are available (TiVo, for example, requires a professional installation to connect the equipment on a home network).
  • There are coaxial outlets already installed at the locations where you want service.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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