Will I be charged if a Cogeco technician comes to my home or place of business to resolve an issue?

Article author
Cogeco Support
  • Updated

Whether or not you are charged for a Service Call by a Cogeco technician depends on a few factors.

  • We won't charge you if the issue is related to Cogeco services or equipment that hasn't been tampered with by the customer. This includes faulty receivers, issues with wiring we installed and signal problems.

  • We may charge you if the technician finds that the problem is not directly related to Cogeco’s equipment or services. This includes, but is not limited to, tampering with equipment, introducing new coaxial outlets or splitters that were not installed by Cogeco, and customer-owned equipment being faulty or incorrectly configured (e.g. when the source of the issue is a television set to the wrong input, a computer not powering on, etc.).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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