To see if a credit has been applied to your account, we recommend consulting the first Cogeco bill you received after your credit was applied—or was scheduled to be applied. Please keep in mind that in some cases, there are approval processes on our end, which could delay the credit posting to your account. If this happens, the credit might only be applied to your account (and appear on your bill) after two billing cycles.
If you don’t want to wait for your next bill to become available to find out if the credit has been applied to your account, you can always see your most up-to-date account information in My Account. To do this, follow these steps:
- Log in to My Account.
- Select Billing from the side menu.
From there, you can view your current bill, your account balance and all transactions since your last bill—including credits.
Don’t have a My Account profile yet? Create one today.
Good to know: Any credits applied to your current billing cycle will appear on your upcoming bill.
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