What do I do if I didn't pay my previous bill and now have "Previous Month Charges"?

Article author
Cogeco support
  • Updated

In the Account Summary on your bill you will always see a Previous Month Charges section, which includes your previous balance, payments, and the remaining due. If there's a leftover balance under Previous month subtotal, you should make your full payment through My Account (on the app or in a browser) or through your financial institution’s online or telephone banking system as soon as possible.

If you’re making a late payment through My Account, there’s no need to report it to Cogeco, as payments made in this way are posted to your account within 1 business day.

However, if you’re making a late payment using another method, please call our credit department at 1-866-232-9017 to report your payment date, method and amount. Here are our Ontario credit department’s hours of operation:

  • Monday to Friday: 8 a.m. to 9 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Sunday and holidays: closed

If you don’t have a My Account profile yet, register here.

Note: The My Account app is not currently available to former DERY/Axion customers who migrated to Cogeco.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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