Why is the amount I owe this month different?

Article author
Cogeco support
  • Updated

There are several factors that could result in changes to your monthly amount. Ask yourself:

  • Did you order a Pay Per View program or a Cogeco On Demand title?
  • Did you have a product or service added, modified or removed from your account?
  • Has your most recent payment been applied to your account?
  • Were any adjustments made to your account?

Have a look near the bottom of your bill; if you see a One-time Fees, Equipment Sales and Adjustments section, take a moment to review those debits and/or credits.

You can also:

  • Log in to My Account to review your products and services, recent payments and more.
  • See a walk-through of the different sections on your Cogeco bill (see Residential or Business billing).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.

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