Why do I sometimes lose sound during a call?

First, check to see if the issue is with your cordless phone. Check the status of your wireless phone’s batteries or try calling from a corded phone.

If the issue only affects your cordless phone

This problem is generally caused by interference with the wireless signals.

• Make sure that no wireless devices (router, telephone base, etc.) are near the modem. If there is, move the device a minimum of 60 cm (2 feet) from the modem.
• Your wireless router may be on the same frequency as your wireless phone. If you are using a third-party router, unplug your router from the electrical outlet to see if the problem is still there.
• The problem may also be due to cabling or hardware that uses radio frequencies. If you are unable to find the cause of the problem, please contact our Technical Support by dialling 6-1-1 from your Home Phone.

If the issue affects all phones

Please contact Technical Support so that we can check the signal to your modem.