What do I do if my EPICO remote isn’t responding?

Article author
Cogeco support
  • Updated

If your remote control isn’t responding, first check to see if the light at the top of the remote flashes green when pressing a button. If not, the batteries may need to be replaced.

If the green light flashes but the remote still doesn't work, follow these steps to make sure it is paired with your EPICO box:

  1. Press and hold the 7 and 9 buttons simultaneously on the remote until the remote LED blinks.
    • Note: This will unpair the remote so it will no longer control your TV and you will need to point the remote at the EPICO box until the steps are completed.
  2. Once the LED blinks, select Settings ⚙.
  3. Select Android TV Settings.
  4. Select Remotes & accessories.
  5. Choose your remote control and then select Unpair.

Then, follow these steps to re-pair the remote:

  1. Return to Remotes & accessories.
  2. When selected, it will start searching for accessories.
  3. Press and hold the 2 and OK buttons on the remote until the LED blinks.
  4. When your remote appears at the top-right of the screen, press OK to complete the pairing.
  5. If your remote was also paired with your TV to control functions like power, volume and input, you can go back to Remotes & accessories and select your remote to set up TV/AVR Control again.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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