What do I do if my EPICO PVR is having issues playing a program?

If you are having playback issues with your EPICO 4K Cloud PVR, such as the video freezing, this may be due to a poor signal to the box. Please try the steps below.

Restart the PVR.

1. Disconnect the power cord from the back of the EPICO PVR.
2. Wait a few seconds.
3. Reconnect the power cord.

Check Wi-Fi speed and quality.

1. From the EPICO menu, go to Apps and open the analiti app.
2. The program will start running a quick test automatically. 
3. When the test is complete, there should be green checkmarks under wifi strength, wifi quality and internet speed.
   • If the test passed but you are still experiencing playback issues, please contact Technical Support.
   • If you do not see checkmarks for the formats you are using (e.g., 1080p or 4K), please refer to our article on optimizing your wireless network.
   • If your EPICO PVR is close to your modem or extender, you can also connect directly using an Ethernet cable.

Still not working?

• Check our Reported Outages page to see if you may be affected by an outage (see our article on checking for outages for more information).
• Contact Technical Support.