What do I do if my EPICO/CogecoTV+ 4K Receiver is having issues playing a program?

Article author
Cogeco support
  • Updated

If you're having playback issues with your EPICO/CogecoTV+ 4K Receiver, such as the video freezing, this may be due to a poor signal to the box. Please try the steps below.

Restart the EPICO/CogecoTV+ 4K Receiver

  1. Disconnect the power cord from the back of the EPICO/CogecoTV+ 4K Receiver.
  2. Wait a few seconds.
  3. Reconnect the power cord.

Check Wi-Fi speed and quality.

  1. From the EPICO/CogecoTV+ menu, go to Apps and open the analiti app.
  2. The app will start running a Quick Test automatically. 
  3. When the test is complete, there should be a green checkmark under 1080 FHD, and also under 4K UHD if your TV supports 4K.
    • If the test passed but you're still experiencing playback issues, please contact Technical Support.
    • If you don't see checkmarks for the formats you're using (e.g., 1080p or 4K), please refer to our article on optimizing your wireless network.
    • If your EPICO/CogecoTV+ 4K Receiver is close to your modem or Wi-Wi Pod, you can also connect directly using an Ethernet cable.

Still not working?

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