What do I do if my EPICO 4K Box is having issues playing a program?

If you are having playback issues with your EPICO 4K Box, such as the video freezing, this may be due to a poor signal to the box. Please try the steps below.

Restart the EPICO 4K Box

1. Disconnect the power cord from the back of the EPICO 4K Box.
2. Wait a few seconds.
3. Reconnect the power cord.

Check Wi-Fi speed and quality.

1. From the EPICO menu, go to Apps and open the analiti app.
2. The app will start running a Quick Test automatically. 
3. When the test is complete, there should be a green checkmark under 1080 FHD, and also under 4K UHD if your TV supports 4K.
   • If the test passed but you are still experiencing playback issues, please contact Technical Support.
   • If you do not see checkmarks for the formats you are using (e.g., 1080p or 4K), please refer to our article on optimizing your wireless network.
   • If your EPICO 4K Box is close to your modem or Wi-Wi Pod, you can also connect directly using an Ethernet cable.

Still not working?

• Check our Reported Outages page to see if you may be affected by an outage (see our article on checking for outages for more information).
• Contact Technical Support.