How do I manage parental controls on EPICO?

Before getting started: If you have TV with Cogeco but aren’t an EPICO subscriber, refer to our articles on managing parental controls on our other platforms, including Digital TV and TiVo.

Parental controls allow you to restrict access to content with 3 different locks:

• Content lock: limits access by content rating
• Purchase lock: prevents the purchase of content, either for rental or purchase
• Adult lock: blocks and hides adult-rated content

Good to know:

• Separate PINs can be set for each type of lock.
• The parental controls must be activated on each device, but the PIN required for each type or lock will be the same across all devices.
• If the PIN is entered incorrectly 5 times, parental controls will be locked for 30 minutes.

Activating parental controls on your EPICO 4K Box

1. From the main menu, select Settings ⚙.
2. Select Parental Controls.
3. Select the parental controls you want to manage: Content locks, Purchase locks or Adult locks.
4. For Content locks and Purchase locks, you will be prompted to set up a personalized PIN. For Adult locks, enter the default PIN: 0000
5. Choose your preferred settings.

Activating parental controls on a mobile device or in a browser

1. Select More from the bottom menu (on phone only).
2. Select Settings.
3. Select the parental controls you want to manage: Content locks, Purchase locks or Adult locks.
4. For Content locks and Purchase locks you will be prompted to set up a personalized PIN. For Adult locks, enter the default PIN: 0000
5. Choose your preferred settings.

Activating parental controls on a streaming device

1. Select Settings from the left menu.
2. Select Content locks.
3. Select Change content PIN.
4. Scroll down to the rating you want to change (PG, 14+, etc.) and press the right arrow button on your remote.
5. Choose your preferred settings.

Good to know: If you delete the EPICO app on your device and reinstall it, parental controls will need to be reactivated.