How do I reset my third-party router?

Article author
Cogeco support
  • Updated

If you’re having trouble getting online and you’re using a third-party router, the problem could be with the router. A couple of common issues are as follows:

  • The router isn’t properly synchronized with your modem
  • There’s an internal problem with the router

We recommend you try resetting your router by following these steps:

  1. Shut down all the computers in your home or business.
  2. Unplug your router from the wall outlet to remove its power source.
  3. Reset your Cogeco modem by inserting a straightened paperclip into the “reset” or “reboot” hole located on the back of the modem. Press the paperclip in for 3 seconds, then release.

  4. Wait a minute, plug your router back into the wall, then wait another minute.
  5. Turn your computers back on and try connecting to the Internet.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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