If you’re using a third-party router and you’re having trouble connecting to your Wi-Fi network but your modem is online, the problem could be with the router. There could be an internal problem with the router, or it might just be out of sync with your modem.
We recommend resetting your router by following these steps:
- Disconnect the power cable to your router.
- Reset your Cogeco modem by inserting a straightened paperclip into the “reset” or “reboot” hole located on the back of the modem. Press the paperclip in for 5 seconds, then release.
- Wait for the modem to come back online, then reconnect the power to your router.
When your router comes back online it should resync with the modem.