How do I reset my third-party router?

Article author
Cogeco support
  • Updated

If you’re having trouble getting online and you’re using a third-party router, the problem could be with the router. A couple of common issues are as follows:

  • The router isn’t properly synchronized with your modem
  • There’s an internal problem with the router

We recommend you try resetting your router by following these steps:

  1. Shut down all the computers in your home or business.
  2. Unplug your router from the wall outlet to remove its power source.
  3. Reset your Cogeco modem by inserting a straightened paperclip into the “reset” or “reboot” hole located on the back of the modem. Press the paperclip in for 3 seconds, then release.
    Modem_Back.png

  4. Wait a minute, plug your router back into the wall, then wait another minute.
  5. Turn your computers back on and try connecting to the Internet.

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