What is SamKnows?

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Cogeco support
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What is SamKnows

CRTC (Canadian Radio-Televison & Telecommunication Commission) has partnered with SamKnows to research broadband performance in Canada.

SamKnows has run broadband research in many countries in the past (USA, UK). To learn more about SamKnows, visit https://www.samknows.com/

The research consists only on measuring the performance of your Internet connection and will not monitor your Internet usage.

Your participation is completely voluntary and at your discretion.

How does it work?

Once your application is accepted, you will receive a whitebox with plug-in instructions to your modem. The tests will be run by SamKnows afterwards.

How do I sign in?

In the email you have received, there is a web link leading to a subscription page. To keep the research neutral and independent, Cogeco, cannot sign you in for this research.

If you have not received an email, you can visit https://www.samknows.com/ to take part in the research.

How much does it cost?

It is free.

Someone I know wishes to sign-in for the research. How can they do it?

Refer that person to https://www.samknows.com/.

Will the test impact the performance of my service or my usage?

The tests will be run when you are NOT using your Internet service. Accordingly, the speed of your service will not be impacted.

However, the test will use minimal amount from your data package.

When will the test be run?

The test will be run randomly when you are NOT using your Internet.

How long does this research lasts?

Details are provided by SamKnows. Contact SamKnows for more details https://www.samknows.com/ or contact them at community@SamKnows.com

Will the results of the tests ran at my house be published?

No. Only the aggregate results will be published. The CRTC intends to publish the research results on a annual basis upon completion of the test.

Is there any risk for my personal information?

Cogeco, the CRTC and SamKnows will ensure that your personal information will be strictly protected and at no time will any personal information be shared or made available without your consent.

Can I have access to the test results?

SamKnows provides you access to your SamKnows account with some test results. For further details, check the documentation SamKnows provided you or visit https://www.samknows.com/

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